In this one, I tackle the rumor that Marc Cuban is going to be the headline speaker at PPM LIVE 23 (www.ppmlive23.com), as well share a story about a DREADFUL service experience in Orlando at the weekend that I think is a sign of the new times that we’re in.

There’s a big lesson in it for how you must run your business as well as what the TWO real threats to your business really are.