Podcast

Today's podcast is from a staff training I recently had here in Hartlepool, UK.

In this one we look at how to APPEAR more confident when you're talking to patients. The thing that makes the biggest difference to getting patients to buy in is NOT what you know - but how confident you appear about what you know. You are in charge of that.

Listen as I teach my staff about bad examples of places I've been where there's barely even any eye contact made with customers - and explain the simple things we should be doing to stand out and make people feel special with the service you provide.

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