Podcast

Creating Front Desk Superstars : PGPR Show| Episode 143

This episode of the show was recorded on the day that my practice manager Vicki Smith celebrated 10 years of working at the Paul Gough Physio Rooms.

In my humble opinion, Vicky is the definition of a front desk SUPERSTAR and in the session, we go back to the fundamentals of communication and look at what is required to become great at the role.

I have the physios and admin in the same room and we get onto how to communicate with clients in a way that they can actually understand... dealing with different personality types that we encounter and how PT School is failing clinicians with their failure to consider that communication is just as important as any clinical skill.

Enjoy the show and feel free to use this video as a training resource to share with and train your staff.

------

Subscribe to my YouTube Channel for Daily Videos: HERE 

Check out Paul’s Best Selling Books for Physical Therapists: www.paulgough.com/books

Like what you've learned so far?

Get Access To My Weekly Tips

Comments

STAY IN TOUCH:

Connect with me and other Physical Therapists from around the globe
Watch new videos and episodes of the “Paul Gough Physio Rooms” show
An easy way to reach me and follow what I’m thinking
Inspirational quotes and pictures from my travels