Flashback Friday: WHEN A PATIENT "NO-SHOWS" - SAY THIS | Episode 120
On today's episode I'm taking you back to a weekly staff training session with the Paul Gough Physio Rooms team, in the UK - where I teach them what to say to a patient who forgets to show up for a session! (Or... cancels last minute).
It's summer time for most of the world - and when that happens in Britain we experience MORE no-shows than ever (simply because the sun rarely comes out, and when it does, everyone wants to be out in it!)
This episode will show you how to handle the no-show conversation with empathy and authority.
That’s a fine balancing act to pull off…
But if you and your staff get this right, it’s just another way that you’ll pull away from all your competition.
Enjoy the show! And if you want to watch this staff training in action - click here to watch the show in full on Youtube: www.youtube.com/watch?v=5hO_Ckid3-M&feature=youtu.be
And once you've listened be sure to leave your comments, thoughts and questions over on Twitter @ThePaulGough or by using the hashtag #AskPG
Check out Paul’s No.1 Best Selling Physical Therapy Business Books:
Marketing Book For Physical Therapist- “New Patient Accelerator Method”: www.paulsmarketingbook.com
Hiring Book for Physical Therapists – “The Physical Therapy Hiring Solution”: www.paulshiringbook.com
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