"How Do I Keep Patients From Leaving?": Staff Training | Episode 134
Here's a throwback to a staff training session with my staff back in the UK about why it's important to treat your patients like celebrities.
This is something that companies like Starbucks excel at, and is the reason people go back again and again and again...
...adapt this customer experience in your clinic, and you'll turn patients into lifetime customers.
Enjoy the show! And be sure to leave your comments, thoughts and questions over on Twitter @ThePaulGough or by using the hashtag #AskPG
Check out Paul’s No.1 Best Selling Physical Therapy Business Books:
Marketing Book For Physical Therapist- “New Patient Accelerator Method”: www.paulsmarketingbook.com
Hiring Book for Physical Therapists – “The Physical Therapy Hiring Solution”: www.paulshiringbook.com
Like what you've learned so far?
Get Access To My Weekly Tips